Our promise
At StreamElevate, we stand behind every order. You are eligible for a refund if your order is not delivered, or if what was delivered does not match the service described on the product page. This policy explains exactly when a refund applies, how to request one, and what happens next — in plain language.
When you are entitled to a refund
- Non-delivery. Orders are normally delivered within the timeframe shown on the product page, and at the latest within 7 days. If nothing has been delivered after 7 days, you can choose between a free re-delivery or a full refund.
- Partial delivery. If you received less than you ordered and we cannot complete the remainder, we refund the undelivered portion proportionally.
- Wrong service delivered. If the delivery clearly does not match the product description, you are entitled to a full refund or free correction — your choice.
- Duplicate payment. Accidental double payments are always refunded in full, no questions asked.
Refill first, refund always available
Many issues (for example a temporary drop in delivered followers) are fixed fastest through our lifetime refill guarantee: we top the numbers back up for free. We may offer a refill as the quickest solution, but if the conditions above are met, a refund remains your right and we will never make a refill a condition for one.
When a refund is not possible
- Incorrect link or username provided. If delivery already started to the link you entered at checkout, we cannot recall it. Double-check your link before ordering — if you spot a mistake, contact us immediately and we will try to stop the order.
- Profile set to private or deleted during delivery. Delivery requires a public profile for the duration of the order.
- Change of mind after delivery has completed. Because our services are consumed on delivery, completed orders that match their description cannot be reversed.
How to request a refund
- Contact us via the contact page within 7 days of the expected delivery date.
- Include your order number and the email address used at checkout.
- We respond within 24 hours and resolve most requests within 2 business days.
Approved refunds are returned to your original payment method. Depending on your bank, it can take 5–10 business days for the amount to appear.
A note on chargebacks
Please reach out to us before opening a dispute with your bank — we resolve genuine issues faster than the chargeback process does, and a direct request always gets you an answer within a day.
Nothing in this policy limits any rights you have under applicable consumer law.